QHP Survey

About the Qualified Health Plan (QHP) Enrollee Survey

Section 1311(c)(4) of the Patient Protection and Affordable Care Act (PPACA) requires the HHS Secretary to develop an enrollee satisfaction survey system that assesses consumer experience with QHPs offered through an Exchange. It also requires public display of information by each Marketplace to allow individuals to assess enrollee experience among comparable plans.

CMS developed the QHP Enrollee Survey to assess enrollees’ experiences with QHPs offered through the Exchanges. 

​​2023 QHP Enrollee Survey Instrument and Materials

The 2023 Qualified Health Plan Enrollee Experience Survey materials can be found here.

2023 QHP Enrollee Survey Technical Specifications

The QHP Enrollee Survey Technical Specifications for 2023 can be found here (PDF).

2023 QHP Enrollee Survey Operational Instructions

• The QRS & QHP Enrollee Survey Operational Instructions for 2023 (PDF) 
• The 2023 QHP Issuer Attestation Statement and 2023 QRS and QHP Enrollee Survey: Ineligible Reporting Unit Information template (XLSX) 

QHP issuers must contract with an HHS-approved survey vendor.

The final approved vendors for 2023 survey administration can be found here (PDF).

2023 Survey Vendor Training Slides

The slides from the 2023 Survey Vendor Training held on September 29, 2022 are available here (PDF). 

Data Submission Training Slides

2023 Data Submission Training Slides

QHP Enrollee Survey Website User Guide

2023 QHP Enrollee Survey Website Vendor User Guide

Technical Assistance related to the QHP Enrollee Survey

Technical Assistance for QHP issuers and HHS-approved Survey Vendors is available. QHP issuers should contact the Marketplace Service Help Desk (MSD) reference "Marketplace Quality Initiatives": CMS_FEPS@cms.hhs.gov or 1-855-CMS-1515 (1-855-267-1515). Vendors should submit questions by emailing: QHP_Survey@air.org.

2023 QHP Enrollee Survey Materials (English)

2023 QHP Enrollee Survey Materials (Spanish)

2023 QHP Enrollee Survey Materials (Chinese)

Archive of Survey Vendor Solicitation Materials

• More information on the solicitation process is available here (PDF). 
• 2023 prospective vendors submitted the Participation Form, available here (PDF). 
• Survey vendors met the 2023 QHP Enrollee Survey Minimum Business Requirements (MBR), available here (PDF). 

Exception Request and Discrepancy Report